FAQs
๐ณ Orders & Payments
How do I place an order on Yasrez.com?
๐ Simply browse our shop, add items to your cart, and complete checkout using our secure payment system.
Which payment methods do you accept?
๐ณ We accept credit/debit cards, PayPal, and other secure payment options available at checkout.
Is my payment information secure?
๐ Yes, we use SSL encryption and trusted payment processors to keep your data safe.
Can I change or cancel my order after placing it?
โ๏ธ You can request a change or cancellation within 12 hours by contacting us at help@Yasrez.com.
๐ฆ Shipping & Delivery
Do you ship to France only?
๐ซ๐ท Our main market is France, but we also deliver to selected international destinations.
How long does delivery take in France?
โฑ๏ธ Standard delivery takes 5โ10 business days after processing.
Do you offer express shipping?
โก Currently, we provide standard shipping only, but we are working on adding faster options.
How can I track my order?
๐ฒ Once your order is shipped, you will receive a tracking number by email.
What if my package is delayed or lost?
๐ฎ Please contact our customer service and we will assist you in resolving the issue with the carrier.
๐ Returns & Refunds
What is your return policy?
โป๏ธ You can return unused products within 14 days of delivery. See our Return & Refund Policy for full details.
Do I have to pay for return shipping?
๐ฆ Yes, return shipping is the responsibility of the customer unless the product is defective or incorrect.
How long does it take to get my refund?
๐ฐ Refunds are processed within 5โ10 business days after we receive and inspect your returned product.
๐ช Products & Fitness Gear
Are your products suitable for beginners?
โ
Yes, our fitness products are designed for all levels, from beginners to advanced athletes.
Do you offer warranties on your products?
๐ Some items may include manufacturer warranties. Please check the product description for details.
How do I know which product is right for me?
๐ง Our product descriptions include detailed usage information, and our support team is always available to help you choose.
Are Yasrez products tested for quality?
โ๏ธ Yes, all our products are carefully tested for durability, safety, and performance.
Do you sell authentic fitness products?
๐ Absolutely. We only provide original, high-quality products that meet our brand standards.
๐ฉ๐ป Customer Service & Support
How can I contact customer service?
๐ง You can reach us by email at help@Yasrez.com or by phone at +33 7 48 23 69 29.
What are your customer service hours?
๐ Our team is available Monday to Friday from 9:00 AM โ 6:00 PM (CET), and Saturday from 10:00 AM โ 4:00 PM (CET).
Do you have a physical store?
๐ฌ No, Yasrez.com is an online fitness store. We deliver directly to your doorstep for convenience.