FAQs
💳 Orders & Payments
How do I place an order on Yasrez.com?
🛒 Simply browse our shop, add items to your cart, and complete checkout using our secure payment system.
Which payment methods do you accept?
💳 We accept credit/debit cards, PayPal, and other secure payment options available at checkout.
Is my payment information secure?
🔒 Yes, we use SSL encryption and trusted payment processors to keep your data safe.
Can I change or cancel my order after placing it?
✏️ You can request a change or cancellation within 12 hours by contacting us at help@Yasrez.com.
📦 Shipping & Delivery
Do you ship to France only?
🇫🇷 Our main market is France, but we also deliver to selected international destinations.
How long does delivery take in France?
⏱️ Standard delivery takes 5–10 business days after processing.
Do you offer express shipping?
⚡ Currently, we provide standard shipping only, but we are working on adding faster options.
How can I track my order?
📲 Once your order is shipped, you will receive a tracking number by email.
What if my package is delayed or lost?
📮 Please contact our customer service and we will assist you in resolving the issue with the carrier.
🔄 Returns & Refunds
What is your return policy?
♻️ You can return unused products within 14 days of delivery. See our Return & Refund Policy for full details.
Do I have to pay for return shipping?
📦 Yes, return shipping is the responsibility of the customer unless the product is defective or incorrect.
How long does it take to get my refund?
💰 Refunds are processed within 5–10 business days after we receive and inspect your returned product.
💪 Products & Fitness Gear
Are your products suitable for beginners?
✅ Yes, our fitness products are designed for all levels, from beginners to advanced athletes.
Do you offer warranties on your products?
📑 Some items may include manufacturer warranties. Please check the product description for details.
How do I know which product is right for me?
🧐 Our product descriptions include detailed usage information, and our support team is always available to help you choose.
Are Yasrez products tested for quality?
✔️ Yes, all our products are carefully tested for durability, safety, and performance.
Do you sell authentic fitness products?
🏆 Absolutely. We only provide original, high-quality products that meet our brand standards.
👩💻 Customer Service & Support
How can I contact customer service?
📧 You can reach us by email at help@Yasrez.com or by phone at +33 7 48 23 69 29.
What are your customer service hours?
🕘 Our team is available Monday to Friday from 9:00 AM – 6:00 PM (CET), and Saturday from 10:00 AM – 4:00 PM (CET).
Do you have a physical store?
🏬 No, Yasrez.com is an online fitness store. We deliver directly to your doorstep for convenience.